[kkfx]

That's not really an algorithm usage issue but an administrative ones. Really. The issue does not arise from an ineffective/wrong system but for the absence of quick, powerful and effective human backup.

A small example: automated procedures, if well designed tend to be really effective *in means* witch means they are good. BUT they tend to have hard to spot (or even evident, but no one care up front) loopholes and corner cases that makes not them but their use a nightmare. In those case the solution is simple: a human that pick all issues not automatically treated.

The *administrative* issue is this: those who choose automation must know it can fail and so must be prepared for a normal and regular and effective backup.

Personally if a day my country tax agency ask me 100k euros for a clear error I feel no specific scandal, anyone can makes error, but I expect to have a phone number to call where someone pick the call quickly and in little time we can sort out the issue. It's not a life-or-death thing, and it's complex, issues normally happen and that's is. If I can't call because no one answer or they answer but they are powerless or there is no quick solution than it's not the erroneous claim the scandal, but the absence of means to sort it out rapidly.