[ncphil]

Google started shutting down its GSA (Google Search Appliance) business in 2016, with the latest customers getting shut off by the end of 2018/2019. The promised cloud replacement never materialized, at least for anyone who wasn't also on GSuite/Workspace. GSA was an interesting product that I and others spent 100s of hours mastering. Really hated giving it up, although it was never the panacea for cutting through search results "noise" we had hoped it would be. ROI? Given its short lifespan, I doubt you could get a consensus on that. One thing in its favor over existing cloud based solutions: you had a lot of fine-grained control over the output. You could say that GDPR killed it, but that wouldn't be fair. It could have been queasiness over storing all that internal customer data. Or maybe the infamous short attention span of Google's executives.

[samstave]

I'll say, Our organization failed to properly implement the appliance ; as such, didnt get the best result. (can't blame Goog/the device if we didnt actually implement the thing in best way possible...)