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by greenyoda 1526 days ago
> The CFPB said that TransUnion asked customers, who were seeking a free annual credit report the company is required to provide under federal law, to enter credit card information as part of what appeared to be an identity-verification process.

> The agency said the company then “integrated deceptive buttons” into its website that made customers think they could access their credit score for free, in addition to the free report.

> “In reality, clicking this button signed customers up for recurring monthly charges using the credit card information they had provided,” the CFPB said in a press release. “For consumers looking for a way out of their subscriptions, TransUnion not only failed to offer a simple mechanism for cancellation, it actively made it arduous for consumers to cancel through clever uses of font and color on its website.”

Wow, dark patterns to get people to sign up, then more dark patterns when they try to cancel.