[jeremymcanally]

I'm 100% sympathetic to their growth issues, trust me. Their support team is stretched very thin, and I always try to be really understanding when tickets sit unanswered for a bit. At the same time, if they're cutting off someone's livelihood (especially in a case like ours where we're being too successful for their algorithm), it really, really should be reviewed by a real person before the policy is enacted rather than depending on the AI to not have issues identifying real problems.

The truly annoying thing is that when it is reviewed by a real person, they have strict policies about how long things have to be a certain way before they will reverse what is obviously a flaw in their algorithm. We ran into "well yeah obviously you didn't do anything wrong but bans like this are a week long so you have two more days to wait" a couple of times. I'm guessing they had someone new take over their T&S team who feels like strict enforcement across the board regardless makes things more fair (which I can see from one angle), but given that Etsy's whole pitch is making commerce more personal, it'd be nice if things like that were also more personal.