Hi OP, if you want drop an email to my HN handle at protonmail dot com. I can't promise magic but can speak with a person at work tomorrow to try to get this resolved for you.
Hi, thanks for the offer, I caved and provided Dropbox support with a copy of my passport and that seemed to be enough to resolve the issue (I hope, I really really hope).
If you work at Dropbox I think it could still be useful to raise some of the concerns mentioned here with whoever is the product owner of this feature.
If you work at Dropbox I think it could still be useful to raise some of the concerns mentioned here with whoever is the product owner of this feature.