[milkshakes]

One of the programs they used to have for new employees was a voluntary CX shadowing rotation. I met some great friends doing these! Some grew to be support leaders as these roles were scaled globally through partners. Most did not. Many of them eventually gave up on customer support but were able to navigate to other parts of the business like business travel or experiences or research.

One of my friends was on the food team. She was an amazing musician and won our talent show. She wound up transitioning to work on music partnerships until the pandemic hit.