[jlg23]

If that app had a "support" link on every page that would pop up a form, pre-filled with recognizably sane defaults that provide the context of the support request, I'd wonder about that user to.

If I had to hunt down "support" somewhere under "about" in the menu or if I was presented with a very generic form, I'd be that user because I'd dread the braindead support conversations I have learned to expect (Seriously, just today a hoster told me to send them a screenshot of the HTTP 504 response their customer UI receives for a javascript request to their ticketing system.... to support@....)

[coryrc]

Google has this button for its products, say least for internal users.

Let me tell you, it has helped sometimes. It also regularly gets duped to threads with a few hundred complaints and product people saying it's intentional behavior.