[pimlottc]

> It always amazes me to learn to what lengths end users of software will go without asking for simple fixes like these.

To be blunt, most users have been not been conditioned to expect anyone to listen to them. The software comes down from on high with a dictum that says "this is the way things work". Even if there is a way to provide feedback in the app, which often there isn't, it tends to goes straight into the void.

Users need to feel empowered to request changes by being involved in the development process. There are also often larger organizational issues that prevent users from feeling they have a say in how their workplace operates.