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by gruez 1539 days ago
>I consider changing good products to use emotional and marketing manipulation to make customers feel bad about not paying enough "abusive".

This entire statement seems like a stretch. Do you also find it "abusive" that freemium products try to upsell premium features, or that a cloud storage service prompts you to buy more storage after you ran out?

>Just like every other action that prioritizes maximum money extraction over paying customer satisfaction. It doesn't make for a happy society.

By the same token, as a paying netflix customer I'm pretty dissatisfied that I have to pay $15/month. I'd be much satisfied and happier if it only costs $0.01.