[eps]

This button shouldn't be there.

That's how it is in older Audis. You don't order a feature - you get a plug for a button. If you retrofit it later, they add a button. What they did here is absolutely 100% tacky, shame on them. All of it, but especially the wording of the message.

I sure hope they learn from this and never do it again. Saying as a die-hard Audi fan.

[netsharc]

Why tacky? I get it, from their point of view, it saves costs of manufacturing and logistics ("Customer wants car with button that does feature X, dealer only has cars without this button, now customer has to wait for a different car to be shipped or the button to be shipped and installed by the dealer, which will cost a few hours of the service department's time").

Of course they should've had a "Customer experience" department who would've told them how this improvement of their workflow would annoy the customer and look bad for them.

[seszett]

Well, it makes sense for them to save cost, but it doesn't make having a useless button with a condescending message any less tacky.