[KerrickStaley]

The biggest point of friction is finding the swap station. Some swap stations are at ground level and easily visible from the street (e.g. at gas stations or convenience stores). But many are in parking garages and it's never clear what level the swap station is on or where in the facility it's located.

I think the parking garage management gets to choose where to locate these stations, and typically they make it maximally convenient for people who are parking their scooters in the garage, without any consideration for people who are just stopping by.

The app does give you a marker on a map and a photo of the the station, but it's often not enough.