How to express and receive gratitude with NVC: https://www.youtube.com/watch?v=Smyc5vF6q-M
Marshall talks about jackals and giraffes. In a nutshell, jackal language is what we all use everyday. Giraffe language is the language he is proposing we use to enable human connection.
The full talk on NVC is here: https://www.youtube.com/watch?v=l7TONauJGfc