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by SkyPuncher
1546 days ago
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We did these at a previous company. I liked it in theory. In practice, though, it created way too much mental load and I often felt distracted by it. The ultimate challenge seems to stem from the "direction of need" when actual business needs to happen. When somebody has a challenge and is reaching out, it adds an unnecessary level of complexity for them to communicate their problem while translating it into the form that the receiver prefers. Often, the reason they're reaching out in the first place is a lack of understanding about a problem. Adding the translation step often makes it harder for them to communicate, rather than more effective. ----- I've also found that these documents both conflict with reality and are made redundant by people's actions. * When people are writing these, they often write them from an aspirational aspect. They view their preferences through the way they'd ideally like to work, rather than the way they actually work. * The major relationship pieces in these working with me docs become extremely obvious quickly. As a manager, I enjoy these for new hires. They help me calibrate, but over time it simply becomes about the relationship and history that you've built up. |
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If you prefer people to interact with you a certain way, you’re going to have to remind them of it regularly regardless. And if you want people to understand why you interact a certain way with them, you’re going to have to explain it in context when it happens. Ultimately our relationships are formed by our shared experiences and our lived reality, and no amount of referring to a document will change that.
I could definitely see how this would be useful for a manager, but in the context of writing one to be public for my fellow employees to read I did not enjoy the experience.