[andygh]

Having worked in building local government services there's loads of factors of why this hasn't worked (despite GDS trying desperately to make it so).

Most of it comes down to money - the vast majority of residents that use Council services are older and/or less likely to have access to a computer or smartphone and/or more likely to need support in accessing these services from someone else. We're pretty good at designing services for these people for the web but frankly, they aren't using them.

Some of it is because local government pays poverty wages. Much of the staff I worked with in our IT dept (in a pretty well complimented software development team, it must be said) had been working there 20 years or they are trainees on apprenticeships or fixed-term 1 year contracts. Because of that, there's huge difficulties in adopting agile as a working model, changing technology stacks to ones that the GDS and GOV.UK use is incredibly difficult and recruiting staff that can lead the way on this is an impossibility. Instead, we're relying on outsourcing this to companies like Capita who make some of the worst designed government services I've ever seen.

Finally, Councillor's (our budgetholders at the end of the day) just don't see the material benefit of good digital services for their residents. Faced with a year-on-year cut to the grants they get from central government and the poltiics of raising Council Tax, they see IT staff more as a cost centre than as an area for capital development.

[diordiderot]

Thank you so much for your thorough reply Andy!

Do you think that there's anything an average bloke can do to improve their own local services such as lobbying etc?