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by kome 1545 days ago
Collaborate with kindness: Etiquette tips in Slack: use email.

- "1. Never send a direct message that just says “hey” or “hello.", write longer messages -> use email.

- "2. "Write longer messages that scan quickly" -> don't use a chat app for your messages, use email.

- "3. Use threads for effective team collaboration. Seriously." -> use a mailing list.

- "4. Replace short follow-up messages with emoji reactions" -> don't do anything when it's not needed.

- "5. Reduce off-hours pings with Do Not Disturb" -> set up a mail responder.

etc etc

2 comments

>Replace short follow-up messages with emoji reactions" -> don't do anything when it's not needed.

I feel compelled to thank people after they've helped me. Thank you emails feel burdensome. Emoji responses are a happy medium. (You don't get notifications from emoji responses right? I've never used Slack)

I hate emoji reactions. I understand that not everybody will view them the same way, but to me they're phony - if I've helped you, say thanks - don't send a thumbs up emoji.

And recognize that in large group settings, maybe a response isn't necessary - I'm sure a lot of people get annoyed by the flood of "thanks!" "good bye" and such messages that get sent at the end of large meetings.

A large number of “thanks” or “agree” messages just add noise and get mixed in with other messages. The emoji reactions are concise and targeted. At minimum they acknowledge receipt of the message.

I do a lot of work with people who are not working at the same time I am so keeping communications clear and contained is helpful.