[jker]

Usually when you read a “Big Tech company mistreated me and won’t respond” article like this, you’ll identify one or more things the author did wrong and realize the story isn’t as one-sided as the headline would suggest. But this case is as clear as can be: Andrey followed the rules and lost everything, while Google broke their own and failed to offer any kind of meaningful support.

[josephcsible]

> Usually when you read a “Big Tech company mistreated me and won’t respond” article like this, you’ll identify one or more things the author did wrong and realize the story isn’t as one-sided as the headline would suggest.

I'm not convinced that's "usually" the case, but even when it is, it's still almost always the equivalent of being sentenced to death for jaywalking.

> But this case is as clear as can be: Andrey followed the rules and lost everything, while Google broke their own and failed to offer any kind of meaningful support.

Agreed.

[trenchgun]

There are numerous examples of Google doing this shit to businesses.

Never heard of it doing this to private customers though. So I assume it is safe to use gmail for me.

[born2web]

Android app developers (even those who do free/hobby apps) who publish on the Play Store are susceptible...

[notreallyserio]

I always give the user the benefit of any doubts when it comes to Google or any other company that uses "AI" support. I don't care if the user did it to themselves, a person at the company should be able and willing to fix it.