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by notahacker
1553 days ago
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I can add a bit of clarity to that. When you book connecting flights direct with an airline, or with that airline's codeshare partner, or with an authorised reseller, you've got one ticket all the way through which the airline is obliged to fulfil by getting you to your end destination or pay expensive compensation. If they cancel part of the flight, they might have to get you to your end destination on a different route, possibly with a last minute ticket on a different airline (which is very expensive... for them) When you book with Bravofly and equivalent, they book separate tickets for each leg with no promise of connection. That's how they get the cheapest possible fares. In the event of a cancellation of one of the flights the airline is obliged to offer you a rescheduled ticket between two destinations, but has no obligation to ensure the passenger gets from the start point to the end point of the original itinerary. So none of the alternative tickets SIA was obliged to offer Bravofly were any use to you. Bravofly don't have any obligation to reroute you either and even if they cared about goodwill I doubt their margins are big enough for them to volunteer alternative flights at their own expense. Or put another way, I booked a cheap flight back to London via Zurich on their airBerlin's website. Couple in front of me booked the same route via Bravofly (as two separate tickets) for about £5 less. When airBerlin decided to cancel the flight to Zurich without telling some of their passengers until they arrived at the airport I got back to London around when I'd originally expected at airBerlin's expense on a better airline on a different route. The other couple got told they could have a flight to Zurich later that day if they still wanted it, but they'd miss the other flight back to London without compensation regardless. Or they could ring Bravofly and see if they'd help... |
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