[diek00]

Last year my bank, Scotiabank, increased its profits be from $6 billion the previous year, to $9 billion. And while they can be helpful, try calling them on the phone. A painful process to deter you from calling them. I had to call them yesterday. When I finally got to talk to a human, she took my number for a call back, I am still waiting . I have no idea how the elderly deal with this blatant corporate greed.

[motohagiography]

Just last week a friend who worked for a bank like that said, "If you don't like it, just buy the stock." His rationale was if they can get away with crap service and high service charges, along with being defacto permanent government oligopolies, any savings of yours that you can convert into bank stock will pay out multiples on what you pay in fees and irritation.

It just encourages them, but that's Canada, market economics don't apply here.

[dghughes]

Tangerine online bank too. I switched from a standard debit card which I had previously used with Google Pay app. to a new card they offered. The activation steps didn't work. It's been 2 years trying to get someone on the phone, I don't want to wait the 2 hours stated on the voice message. Their chat chat is useless.

[mgbmtl]

In Canada, credit unions aren't perfect, but usually worth paying a bit more for better service.

In Quebec, Desjardins (coop, on paper) has done lots of cuts and tries to compete with banks (many branches closed/merged), but when there are issues, I can easily get someone on the phone and they resolve it quickly and professionally.