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I disagree with your opinion that people should be free to abuse others online without any scrutiny offline. Especially when people claim to be experts and assert authority on subjects.

Also, what is with creating these fictional scenarios about an employer punishing a customer or employee? Even if “he” were a business, he’s free to react to criticism however he chooses.

My local barber chose to respond to negative reviews by chastising every single one. They still somehow have plenty of happy customers.