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by cupcake-unicorn
1547 days ago
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It shouldn't have to be this way but you can get pretty far using consumer advocacy hacks. Find out the CEO/board member/VP of customer service's name through the company page/linkedin and from there it's usually easy to guess an email address. I've been able to get an actual human to call me from companies that you wouldn't associate with this like Ebay, Google, and Mint.com/inuit. I've used it also with my insurance company and that awful shipping company that NewEgg uses when a laptop was stolen. I was able to talk to humans there but it didn't come to anything. I've also used it with bank issues, you can Google executive customer service plus your bank. The service was like night and day after this method. There can be discomfort in doing this because it feels intrusive but companies do deserve it if they don't offer consumers rights like this. Once you get past the discomfort it's so empowering. If you're with someone unhelpful on the phone you can ALWAYS hang up. That includes 911. You can set a limit for yourself, that you'll try the "normal" customer service route 1-2 times before escalating it but if you reach that wall with what the company is giving you do not feel bad for using the consumer advocacy strategies. |
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