[megous]

Dunno, I got blocked from my work SaaS hosted gitlab for about a month by cloudflare. Nobody at gitlab or cf helped. I only figured it myself after about 4 hours of research, that it was caused by some disabled (by me years ago) web tracking APIs no-one should have hard dependence on.

I certainly would not have this problem on self hosted instance, because it would not be behind CF. I'm sure I'd have other problems though. :)

All software is crap. You can be either spending time fixing it yourself, or spending time begging online for fixes/help from some SaaS company/community with resolution time in months, somtimes, all that while you may not be able to use it fully.

Also with SaaS it will be constantly shifting under you. Things will be moved around, restyled, iconized, popupized, etc. This doesn't help productivity either. With self-hosting, you can at least avoid upgrading, if you dislike this kind of thing. Or choose FOSS software that values UX permanency/stability, which seems to be really hard ask from SaaS business.