[hirako2000]

and pay wagons of staff to verify? Google from the get go understood the rabbit hole of offering support to customers, and since most of their consumers don't pay, that's easy to make them accept there is no manual support. I have no sympathy for Google, but it's always been that way, and, at least they did all they could to safety net people who can't remember their password by prompting to set an alternative/recovery address fairly regularly.