It's basically a fact that she's underpaying for what she's using. That she gets no value out of the service isn't the fault of the service, she's just literally not using the service. Since that's the case she shouldn't use the service and use a different service that actually does what she wants and has the correct value proposition for her. It sounds like that's exactly what's happening and there's no problem anywhere. There's lots of comments here pitying vimeo for losing "customers" like her but err, vimeo's the one kicking her out. She gets on a service that's more appropriate for her, vimeo gets rid of a money losing customer. Everyone wins.