The policy is one thing. But being unwilling or unable to make any policy exceptions even in the case of illness or being stranded abroad is quite ridiculous.
The problem is that it’s most likely never been built to allow overrides in the first place.
I understand the reason why they have the restriction in place - roaming costs money and is only profitable for occasional usage. An always-roaming customer would be a net loss for the business.
However, the system should be built to allow the customer to pay the true price of roaming and extend their stay if they need.
I understand the reason why they have the restriction in place - roaming costs money and is only profitable for occasional usage. An always-roaming customer would be a net loss for the business.
However, the system should be built to allow the customer to pay the true price of roaming and extend their stay if they need.