[seanmcdirmid]

The trolls are what make the ADA less popular, I’ve seen it happen in LA (a place where compliance and awareness is high)…some grifter was actively trying to figure out how to lodge an ADA complaint against the bagel shop I was in. It was utterly obvious, and this place, being in LA, had done everything right in terms of accessibility (the doors don’t have to be mechanical, just easy to open and wide enough to get a wheelchair through). You get a few bad actors in an otherwise good thing and they give the entire program a bad reputation.

Now…I don’t quite remember much when the ADA has done good, but I do remember that one troll shopping for a settlement check. This is the popularity problem the ADA faces.