[rootusrootus]

That isn't limited to Electrolux in my experience, it may be fairly common. Samsung, for example, has exactly the same arms-length third party warranty support pattern. Wait a while, get a tech to come see what part needs to be replaced, wait some more, tech comes back to actually do the work. Meanwhile your appliance is out of service. Pretty soon it starts to look preferable to just discard the appliance and buy a new one even if that means spending a thousand bucks. Perhaps this is all by design.

Oh, and in case it needed to be said -- I strongly, strongly recommend avoiding Samsung for appliances. They are awful. The part of Samsung that does monitors and smartphones seems pretty great, but their appliance division makes abysmal stuff.