[BukhariH]

People tend not to be very kind when any product they pay for goes down.

At the end of the day - our companies also have people that rely on our software working in order to do a lot of societal good.

[ilkkal]

Sure, but it’s incredibly naive to see gh having problems and go “they must not know what they are doing”

[hackandtrip]

It is probably caused from postmortem culture not being shared in the community.

"Having problems" in this world (any kind, not only due to the github scale!) is something that happens - we are not perfect and we work on an incredible amount of layers of complexity.

It is sufficient to actually touch production code on a daily basis to see that it can happen to the best, with the best observability systems or processes. The key is avoiding blaming, and understanding iteratively how to fix the problems underneath (faster recovery, detection time, and so on).

[tedunangst]

Everybody should be refunded $0.05 for the unavailability of the service they paid for.