[seanmcdirmid]

> but they could not imagine replacing cashiers, who they believed were the face of the brand.

I love places with ordering kiosks (or places that let me order using my phone). It's like going to the supermarket, I'd rather wait in line to order myself even if a real person was available to take my order right away.

But that auto fruit has mostly been picked already (at many places at least). McDonalds is even getting rid of its front line cashier staff now at many locations (with just one person to occasionally take cash from those who don't want to pay with a card).