| Here are my key takeaways: 1. Say no a lot, up front 2. As early as you hear anybody else’s plans that involve your team doing something new, interject with a clear No 3. Everything your team already owns (that actually matters to your customers) needs to approach 0 maintenance costs 4. Ask your team what the biggest maintenance costs are 5. Write a Maintenance Roadmap to reduce your team’s costs 6. List all the new things you’re currently doing or planning to do, and put them in the New Features roadmap doc 7. Dig into your data, figure out where the drag on your team comes from, and drive it down 8. Drop everything except the top item on the list |