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by nonrecursive 6480 days ago
I disagree. As other's are pointing out, a site's design says a message, and having an ugly design might send the right message.

Dove is using this idea in their "Campaign for Natural Beauty" (http://www.dove.us/#/cfrb/) . The models aren't ugly, but they also aren't the usual perfect-looking models.

When I was in grade school, I remember there were anti-smoking and tobacco posters on the wall of severely aged, sick looking people along with some text about how "chewing cost me my mandible". Those were examples of actual human ugliness, and they worked.

So that's all to say, ugly could be part of your message. Which isn't really a novel idea.

What's more interesting, in my opinion, is when something seems bad from a usability standpoint and still succeeds. plentyoffish.com fits under this category.