[tonyedgecombe]

The thing is if you do pull off the open source + paid support model where does that leave you? Doing technical support? I suspect most of us would prefer to spend our time creating rather than answering emails and phone calls.

It feels like we have the cart before the horse, we start by deciding we want to do open source then try and squeeze the business model into it. We would be better starting with the business and customers then deciding whether open source helps or hinders.