This is the second story about a "drone" that I've heard in 3 days. I'm surprised that people like this slip by and linger without providing much value . . .
There was a time, as late as 5 to 10 years ago, where people were needed in the process. Nowadays, the same motions are being repeated because those people don't want to lose their jobs. And they are sufficiently low cost (250K is paltry for a 100M business) that the institutions themselves aren't really incentivized to streamline.