[websap]

"Nobody gets fired for buying IBM"

> if they are using your software, they have chosen that option because, on balance, it meets their needs

This doesn't hold in any enterprise setting.

Coming to this case that OP describes, I think OP, you have high empathy and are passionate about your product. Since you're likely an entry-mid level engineer, sometimes others have more context of the business setting.

It would be good to implement ideas like: 1. Tracking crash reports 2. Coming up with a test framework that helps avoid regressions 3. Coming up with a script that can analyze errors, which reduces manual ops. 4. Setting up a job that compiles these errors and send it out over email every week, so managers and business automatically learn about what users are seeing.