[nerdponx]

> Does no one do usability testing anymore? Sit down and make someone use the software. Not 'do x and y happens, call it a day' I mean end to end 'hey here is a task figure out how to do it' then sit on your hands and take notes while they try to do it? Bad interface design makes people feel powerless. That powerless feeling makes people give up and just accept that 'computers are complex'. Then once you are in that mode little changes become a huge deal.

The company probably sees usability testing as an unnecessary expense that doesn't improve their bottom line.