[adamfeldman]

The breadth of Zoho apps is incredible, the price is unbeatable, but the quality is bad enough to make it not worth it, as of late 2019.

I implemented the full Zoho suite a couple times at different companies, in 2016 and 2018-2019.

What hurt most are the endless papercuts on the core CRM tool. Ultimately the pains for my users weren't worth it.

[freedomben]

Is your criticism limited to the CRM tool? I've had nothing but great things to say about Zoho, but I haven't used the CRM tool. Are your criticisms for Mail?

[adamfeldman]

My criticism is all the "business" apps – CRM and Desk were the central pieces.

I haven't used the Mail app. My teams used Google Workspace for email etc.