[enoptix]

I attended the Analytics Partner Summit a few weeks ago and this issue was brought up. It was speculated that they don't have enough support personel to handle customer problems across the globe.

You have to remember they are going after enterprise clients so expectations of service are very high.

[bobfunk]

Google has support personel? Sure doesn't feel like it when dealing with them

[ceejayoz]

I imagine it feels different dealing with Google when you're paying them six figures or more.