[dspillett]

> A lot of variation in business processes doesn't have any real justification it's often just "that's how we've always done it".

Far too often.

Sometimes we fight a bit to convince our clients to actually take advantage of what a modern system can do for them.

Sometimes we have to give in watch the horror unfold as they use our services to hackily re-implement something that is basically a copy of an old desktop app that was a copy of an old mainframe app that was just an automated version of a paper-based system…