[bell-cot]

My experience is that the manager seldom knows enough to judge usability - vs. merely not giving a crap. Especially not usability when in production - on well-loaded servers, via the lower-end workstations and network connections given to the day-to-day workers, etc.

And generally the most important feature for a manager to check off is the one never mentioned (at least on the customer-organization end) - "How does the Shiny Newness, Dog & Pony Show, and Buzzword Parade offered by this software make me feel about myself?"