[pc86]

The first point tracks with my experience building in-house software for a publicly traded Enterprise healthcare company. I think in our case it was a byproduct of having one person on the business side who "owned" every application. So anything they thought was important, they wanted as a feature in "their" app. It didn't matter if that feature existed in this other app, that they also used often. If it wasn't in "their" app, they would complain - usually to the VP or SVP level, and let it trickle down the multiple layers until it reached development. It got so bad when we were talking about what we were working on we'd say "today I'm working on the $NAME web app and tomorrow on the $OTHER_NAME mobile app."