[larrys]

"There is a lot of other value you're buying here"

Something that has escaped many people who are in the habit of helping people for nothing is that their knowledge has value to others as a time saver among other things.

Back when NSI was essentially the "Internic" a living could be made by simply knowing how to submit a form to them to register a domain on behalf of a customer. If you (as an end user) wanted to take the time to learn how to do the same thing (which didn't require a medical school education of course) you could avoid those charges.