[dhm116]

If only they could scale their sales department. We've received no response for 2 weeks using 3 different methods of contacting them.

[holman]

Doesn't look like anything's two weeks behind on our end; might've gotten lost in the mix. I assume you already did this, but can you shoot us an email at [e-mail] (or [e-mail] for FI sales) and we'll make sure to get on it. You can cc [e-mail] too, just in case, and I'll keep tabs on it personally.

[snprbob86]

I haven't had to contact sales, but I can vouch for your responsiveness at [e-mail]

I've emailed you guys a few times and received 1 hour turnaround with complete resolution, day or night.

Thanks!

[chx]

https://plus.google.com/115587336092124934674/posts/BkM6o2cg... support@ is one guy right now and while I had great experience in the past, right now it's not great. I had sent a question 10 days, repeated 5 days ago. nothing.

[dhm116]

Thanks for the feedback! We've tried calling the sales phone number, filling out the web form and emailing [e-mail], all with no response, so we were starting to give up hope ;)

[dasil003]

I'm guessing you'll get a response now since more of their 40 employees probably check HN than they do the sales email :)