[makeitdouble]

Yes, Rakuten is its own adventure.

I think the site is a good reflection of the service itself, as in the end you're really going through the order with the individual shop, and not much with Rakuten itself in my experience.

Last time I ordered something I was on the phone with the guy preparing it, making sure everything was right and I didn't need any specific adjustments. There might be stuff that actually go through Rakuten, but I didn't come across any of them yet.

[aaaaaaaaata]

What kind of good are you referring to, out of curiosity?

[makeitdouble]

It was a city bike, and the seller contacted me to check my height (I suppose he wanted to roughly adjust the seat position, or if I'd be out of range ?), as well as the options I was planning to add, if I knew where to go buy an insurance etc.

Very friendly and helpful overall, we could have dealt with all the details by mail but he went straight to the phone.

Previous to that I had a vendor request more details about my street to know if they could deliver directly from their truck.