[spike021]

>Also, one thing with those in person interactions is you have no artifact of the interaction. Slack or tickets are great for documenting how decisions are made.

Not exactly.

Some organizations have limits to how long historical chats are stored.

[blacksmith_tb]

True, but still it seems like some records are preferable to no records?

[spike021]

Yep, that's fair. However at that point I'd say anything of note like that should really be recorded somewhere with a more long-term/permanent record, like in a wiki or similar, rather than ephemerally.