[vgeek]

Maybe argue the inverse-- that most of their employees aren't actually productive? They're at over 150k FTEs and probably well over 100k temps/contractors, how many of them are doing things that materially impact revenue versus steady state or just looking busy? Every refresh of the golden goose Adwords makes it easier to just plug in a credit card and blindly spend without ever hearing from an account rep who manages 100's of other SMB accounts. Once they have so much inertia on their yellow page 2.0 search & video ad monopoly, where else will advertisers turn?