[blurker]

That makes sense to me. Then in your situation, assuming you need those metrics and they are helpful, it may be helpful to add a metric like "satisfaction" or something that could counterbalance the negative effects that the other metrics could have.

I could see how a satisfaction metric would counterbalance a work output metric. The team will probably feel less satisfied if they know that corners are cut or if they are having to work unsustainably.