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by antattack 1565 days ago
My kids are unable to use their game because Microsoft is sending password reset to email that no longer exists.

And that's is all that Microsoft support is willing to do to help - send a code to non-existing email address. It does not matter that we have proof of purchase or activation code.
2 comments
iforgotpassword 1565 days ago
Simiar story, already posted it last time this came up. Bought a gift code for a 13yo 10 years ago. They lost their email address from back then, as in, don't even remember what it was. But well, I wasn't really The sharpest tool in the shed either at 13. The FAQ say if you have the PayPal transaction id, you get the account back.

Support replied after a week saying they lost PayPal transaction IDs for that time period and unless I can provide the email address the account is registered as, it's a "no can do".

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stonewareslord 1565 days ago
To be fair, it sounds like you didn't the email it was sent to, the PayPal id (receipt), and it was never chased in as an account... What does support even have to go off of then?
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atdrummond 1565 days ago
He has the PP ID it sounds like - MS lost the PayPal IDs on their end, so they cannot corroborate the veracity of what he provided.
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sdb0 1564 days ago
Was this before MS bought Mojang?
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iforgotpassword 1564 days ago
Yes, 10 years ago it was still Mojang only. I contacted them about a year ago, when that now 23yo got nostalgic and wanted to play again.
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HumanReadable 1565 days ago
wow I thought it was just me with the problem!

I've been torn because I really want to play the game after almost a decade, but out of principle have not wanted to pay them twice.

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