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by joatmon-snoo 1576 days ago
The problem is that you're not dealing with one vendor though: you're actually dealing with N+1, where the +1 is just an opaque intermediary to the N services it's brokering/reselling.

When there are no issues, this works fine.

If there are issues? Be prepared to do the customer service tango, and hope that the person at check-in understands how $intermediary actually resells their stuff and knows the right knobs to twiddle, because otherwise you're shit outta luck.