[goblin89]

> You can get a cheaper ticket with an agent than with an airline but this would be a ticket attached to certain conditions (for example, it can only be sold together with a hotel room)

Ticket pricing is unpredictable and really depends on your location and route.

A few times I used Expedia instead of the airline, and it was both cheaper and allowed flexible total unconditional cancellation within a short time after buying.

Quite helpful when you need to arrange multiple bookings, hotels, etc. on short notice with changing availability. Plus there’s that time I literally bought a same day ticket just to enter HKIA and meet arriving friend (a ticket was required due to protests). Returned it as soon as I passed the guards. With that low-cost airline it wouldn’t be possible directly, and even if somehow it was the ordinary refund would’ve taken days. (After I saw their ticket verification procedures I realized a even a well-done fake might have sufficed, but you don’t want to leave stuff like that to chance.)

That said, in some countries I have never seen agents offer better options than airlines.