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by ngoel36 1573 days ago
File size aside, I can confidently say - United hands down has the best app of any major airline in the world. It's better than their website and often-times even better than calling customer service on their 1K (top loyalty status) line. Many ways to make it better, but if we're comparing it to airlines & hotels, it's extremely well done.
5 comments

Interesting, I've found Delta's app to be usable (above average?). Sort of funny that a usable app is my above average rating but I've found Delta's app just doesn't get in the way. I'm looking forward to trying United.
The Spirit app installs a bitcoin miner.
I usually fly Spirit right now (college student) so I'd love to see a source for this.
It's a joke about how absolutely bottom-of-the-barrel terrible Spirit is, I think.
I've found that true of other everyday things (eg, booking a session my local gym), and find it incredibly depressing. Not only have we devised a world where impersonal, digital communication is the way things get done, but we must also buy a smartphone to even start accessing it.
I find it a great step forward in society, for every Gym in the world to not need to staff someone to sit there and answer phone call questions around (what are your hours? can I book X for Y?). Those are done much faster with robots and lower our costs.
Those are done much better with a web site (for many purposes, a static website with no Javascript is sufficient!) than by downloading a gigantic possibly-insecure app.
You don't need someone sitting next to the phone the entire time to perform that service. Besides, you've swapped that perceived unpleasantness for another - some poor soul in a 3rd-world coding sweatshop has to scrape together some bloated mess of an app so we can enjoy our "hassle-free" gym sessions, etc.
"Sorry, your device's memory is too low. Start your search again." -Delta app
I agree. And it used to be the worst out of any of them, so props to their dev team.

The video player does give me problems sometimes though

It absolutely should know that I’m a X-elite member blahblah stop giving me ads for their credit card which I’ve had for 15 years.
have you seen Breeze's app?