[filmgirlcw]

OK, but devil’s advocate, if they explicitly mention Linux, that means they have to explicitly support Linux for newcomers and experts alike, which for a small company, is probably not an insignificant lift, from a customer service perspective alone. They are really clear about how things are in the DIY and Linux sections of their forum and on Reddit/Discord, there are tons of people helping out (including employees), but that’s a little different than being a mainstream laptop company (and not niche like System 76 or Tuxedo or whatever) that is also prepared, within 6 months of shipping their first product, to offer robust Linux support.

I think this is doubly true when you consider the elevated support task they have by the nature of how upgradable/repairable the laptop is. The number of issues I’ve seen from people (and I’m just an owner who lurks a bit in some of the communities) who didn’t know how to properly insert RAM or have had other more basic problems (which is separate from the more widespread issue of installing the wifi cards, where the antenna cables were legit the most difficult I’ve ever dealt with and I have years of experience — Framework sent me a replacement cable and card and that was great), makes me sympathetic to them trying to grow their support teams at an even pace and not inviting a bunch of support queries that can tie-up even the more established Linux hardware vendors.

So yes, I agree, better Linux support would be great. The good news is that it’s already becoming an enthusiast computer so Linux support, especially on newer kernels, is already better than on many other enthusiast laptops (the suspend issues and some recent kernel regressions for wifi are obviously issues but they aren’t isolated to just the Framework), so hopefully that will help. But a hardware startup can only focus on so many things and if being explicitly Linux-first isn’t one of those things (and due to market size, I think that probably makes sense when you have mainstream aspirations), it probably isn’t a good idea to over-promise in that respect — especially when the DIY options and unofficial support is really strong/encouraged.